This Refund Policy explains when payments for Kissmah event tickets and related services may be refunded. Please review it before purchasing.
1. Overview
This Refund Policy explains when payments for Kissmah event tickets and related services may be refunded. By completing a purchase, you agree to this policy and our Terms of Service.
2. What You Are Purchasing
Paid purchases on Kissmah typically include event admission tickets (for example Standard, Premier, or Elite tiers) and any related benefits described at checkout. Prices and benefits are shown before payment.
3. General Refund Rules
- All sales are final unless a refund is approved under this policy.
- Refund requests must be submitted in writing by email before the applicable deadline below.
- Approved refunds are returned to the original payment method (Stripe or PayPal) within a commercially reasonable time after approval. Card issuer processing times may vary.
4. Cancellation by the Guest
- More than 7 days before the event: You may request a full refund of the ticket amount paid.
- 7 days or fewer before the event: Ticket purchases are non-refundable, except where Kissmah cancels or materially changes the event (see Section 5).
- No-shows: Failure to attend without an approved cancellation is non-refundable.
5. Cancellation or Change by Kissmah
If Kissmah cancels an event, or makes a material change (such as date or venue) that you cannot attend, you may choose:
- A full refund of the amount paid for that event ticket, or
- Transfer of your paid admission to a future eligible event, subject to availability.
6. Non-Refundable Situations
Refunds are not available when:
- Access is denied because false, incomplete, or misleading information was provided during registration or screening.
- You violate Kissmah event or platform policies.
- You purchase the wrong ticket tier by mistake after checkout has completed (tier changes may be considered at Kissmah’s discretion, but are not guaranteed).
- Duplicate purchases caused by user error after a successful payment confirmation was already issued (contact us promptly; we will review case by case).
7. How to Request a Refund
Email contact@kissmah.com with:
- Subject line: Refund Request
- Full name and account email
- Event name and date
- Payment confirmation / order reference (PayPal or Stripe)
- Reason for the request
For payment or checkout technical issues, also copy support@kissmah.com.
We aim to respond within 3–7 business days.
8. Chargebacks
If you believe a charge is incorrect, please contact us first so we can help resolve it. Unwarranted chargebacks may result in account suspension while the dispute is investigated.
9. Contact
General / refund requests: contact@kissmah.com
Technical payment issues: support@kissmah.com